Shipping policy
Important Compliance Requirements
Shipping carriers we use can only deliver wine to customers who are 21 years or older. Someone must be at the address to receive the package; carriers don't just drop a package and leave. An ID must be checked to ensure the person receiving the wine is 21 or older.
Re-routing a Package
If you'd like to re-route a package after it's been shipped, we can do so upon payment of a $20 re-routing fee. We cannot re-route a package across state borders.
Canceling an Order
If you'd like to cancel an order after it's been shipped, we can do so upon payment of a small cancelling fee – the amount depends on how big the order is. Carriers charge us a lot of money to recall a package en-route.
Heat damage
WE ARE NOT RESPONSIBLE FOR HEAT-RELATED ISSUES. WE OFFER ICE-PACKS AS ONE OF OUR SHIPPING OPTIONS. PLEASE SELECT THAT OPTION SHOULD YOU THINK THAT THERE COULD BE HEAT-RELATED ISSUES.
Placed an order. What next?
1. You will receive an order confirmation email with your order summary.
2. As soon as your order ships from the warehouse, you will receive a shipping confirmation email with your tracking information.
3. Please track your package using the tracking service.
4. The carrier will attempt delivery a maximum of 3 times. After 3 delivery attempts, your package will be sent back to our warehouse.**
**If delivery is attempted 3 times with no success or if you fail to retrieve your package at the carrier depot by the stated deadline, the shipping fee will not be refunded to the customer.
Shipping carriers we use can only deliver wine to customers who are 21 years or older. Someone must be at the address to receive the package; carriers don't just drop a package and leave. An ID must be checked to ensure the person receiving the wine is 21 or older.
Re-routing a Package
If you'd like to re-route a package after it's been shipped, we can do so upon payment of a $20 re-routing fee. We cannot re-route a package across state borders.
Canceling an Order
If you'd like to cancel an order after it's been shipped, we can do so upon payment of a small cancelling fee – the amount depends on how big the order is. Carriers charge us a lot of money to recall a package en-route.
Heat damage
WE ARE NOT RESPONSIBLE FOR HEAT-RELATED ISSUES. WE OFFER ICE-PACKS AS ONE OF OUR SHIPPING OPTIONS. PLEASE SELECT THAT OPTION SHOULD YOU THINK THAT THERE COULD BE HEAT-RELATED ISSUES.
Placed an order. What next?
1. You will receive an order confirmation email with your order summary.
2. As soon as your order ships from the warehouse, you will receive a shipping confirmation email with your tracking information.
3. Please track your package using the tracking service.
4. The carrier will attempt delivery a maximum of 3 times. After 3 delivery attempts, your package will be sent back to our warehouse.**
**If delivery is attempted 3 times with no success or if you fail to retrieve your package at the carrier depot by the stated deadline, the shipping fee will not be refunded to the customer.